MYY Catering Truck & SweetTooth Ice Cream Truck Cancellation & Non- Refundable Policy
Minimum Sales Policy
To ensure profitability and proper operation, Mobile Yum Yum & SweetTooth Ice Cream & Funnel Cake requires a minimum sales amount to be met within every two hours of service. For events exceeding two hours, the minimum doubles accordingly. This ensures that extended service time is supported by steady sales.
Example: If our two-hour minimum sales amount is set at $550, a four-hour event would require a minimum of $1,100 in sales. If actual sales do not meet this minimum, the host is responsible for covering the difference.
Cancellation Policy
We understand that plans can change, and we strive to be as flexible as possible with our customers. However, in order to ensure that we can continue to provide high-quality service and fresh food, we have the following cancellation policy in place:
Cancellations made more than 72 hours in advance: If you need to cancel your order more than 72 hours in advance of the scheduled service time, we will provide a full credit refund.
Cancellations made between 48-72 hours in advance: If you need to cancel your order between 48-72 hours in advance of the scheduled service time, we will provide a 75% credit refund.
Cancellations made between 48 hours in advance: If you need to cancel your order between 48 hours in advance of the scheduled service time, we will provide a 50% credit refund.
Cancellations made less than 24 hours in advance: If you (client) or Food Truck service need to cancel your order less than 24 hours in advance of the scheduled service time, we will not be able to provide a refund. We can reschedule your event for the future.
We appreciate your understanding and cooperation with our cancellation policy. If you have any questions or concerns, please do not hesitate to contact us.